Shipping policy

At Jewels R Us, we are committed to delivering your jewelry safely, securely, and on time. Please review our shipping policy below for details regarding processing times, shipping methods, and delivery expectations.

## Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Custom, personalized, or made-to-order items may require additional processing time, which will be noted on the product page.

Once your order has shipped, you will receive a confirmation email with tracking information.

## Domestic Shipping (U.S.)

We currently ship throughout the United States using trusted carriers such as USPS, UPS, and FedEx.

### Standard Shipping

* Estimated delivery: 3–7 business days

* Free on orders over $100

* Flat-rate shipping fee applied to orders under $100

### Expedited Shipping

* Estimated delivery: 1–3 business days

* Rates calculated at checkout

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

## International Shipping

We offer international shipping to select countries. International shipping rates and delivery times are calculated at checkout based on destination.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Jewels R Us is not responsible for delays caused by customs processing.

## Order Tracking

Tracking information will be emailed once your package has shipped. Please allow up to 24 hours for tracking updates to appear.

## Shipping Insurance & Security

For your protection, all jewelry orders are securely packaged and shipped with tracking. High-value orders may require a signature upon delivery.

Jewels R Us is not responsible for lost or stolen packages marked as delivered by the shipping carrier. If you experience an issue with delivery, please contact the carrier directly or reach out to our support team for assistance.

## Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Jewels R Us is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at (jewsrus@gmail.com)

## Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery with photos and order details. We will work with the shipping carrier to resolve the issue as quickly as possible.

## Contact Us

If you have any questions about shipping or your order status, please contact us at:

Email: jewsrus@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM